ThinkServer events that automatically notify Support
If Call Home is configured and enabled in XClarity Administrator, XClarity Administrator automatically opens a service ticket and sends service data for a specific managed device to Lenovo Support using Call Home when a serviceable event is received from that device. The following table lists the serviceable events that trigger Call Home for ThinkServer devices.
| Event ID | Message String | Automatically Notify Support |
|---|---|---|
| FQXTS1011456 | System Firmware Progress: BIOS POST code error | Yes |
| FQXTS1011457 | System Firmware Hang | Yes |
| FQXTS1208066 | Undetermined system hardware failure | Yes |
| FQXTS131330 | Under-Voltage Warning (Lower critical, going low) | Yes |
| FQXTS131331 | Under-Voltage Warning (Lower critical, going high) | Yes |
| FQXTS131332 | Under-Voltage Warning (Lower non-recoverable, going low) | Yes |
| FQXTS131333 | Under-Voltage Warning (Lower non-recoverable, going high) | Yes |
| FQXTS131336 | Over-Voltage Warning (Upper critical, going low) | Yes |
| FQXTS131337 | Over-Voltage Warning (Upper critical, going high) | Yes |
| FQXTS131338 | Over-Voltage Warning (Upper non-recoverable, going low) | Yes |
| FQXTS131339 | Over-Voltage Warning (Upper non-recoverable, going high) | Yes |
| FQXTS131841 | Generic Critical Voltage Problem (Transition to Critical from less severe) | Yes |
| FQXTS132866 | Generic Critical Voltage Problem (Transition to Critical from less severe) | Yes |
| FQXTS132869 | Generic Voltage Warning (Transition to Non-Recoverable) | Yes |
| FQXTS196866 | Under-Current Warning (Lower critical, going low) | Yes |
| FQXTS196867 | Under-Current Warning (Lower critical, going high) | Yes |
| FQXTS196868 | Under-Current Warning (Lower non-recoverable, going low) | Yes |
| FQXTS196869 | Under-Current Warning (Lower non-recoverable, going high) | Yes |
| FQXTS196872 | Over-Current Warning (Upper critical, going low) | Yes |
| FQXTS196873 | Over-Current Warning (Upper critical, going high) | Yes |
| FQXTS196874 | Over-Current Warning (Upper non-recoverable, going low) | Yes |
| FQXTS196875 | Over-Current Warning (Upper non-recoverable, going high) | Yes |
| FQXTS262402 | Fan Under Speed Warning (Lower critical, going low) | Yes |
| FQXTS262403 | Fan Under Speed Warning (Lower critical, going high) | Yes |
| FQXTS262404 | Fan Under Speed Warning (Lower non-recoverable, going low) | Yes |
| FQXTS262405 | Fan Under Speed Warning (Lower non-recoverable, going high) | Yes |
| FQXTS262408 | Fan Over Speed Warning (Upper critical, going low) | Yes |
| FQXTS262409 | Fan Over Speed Warning (Upper critical, going high) | Yes |
| FQXTS262410 | Fan Over Speed Warning (Upper non-recoverable, going low) | Yes |
| FQXTS262411 | Fan Over Speed Warning (Upper non-recoverable, going high) | Yes |
| FQXTS2715393 | Battery Failed | Yes |
| FQXTS459521 | Uncorrectable processor error detected | Yes |
| FQXTS487168 | Processor Internal Error | Yes |
| FQXTS487169 | Processor Thermal Trip (Over Temperature Shutdown) | Yes |
| FQXTS487170 | Processor Fault Resilient Booting (FRB) 1 / Processor BIST (Built In Self Test) Failure | Yes |
| FQXTS487173 | Processor Configuration Error | Yes |
| FQXTS552705 | Power Supply failure detected | Yes |
| FQXTS655618 | Cooling Device Under Speed Warning (Lower critical, going low) | Yes |
| FQXTS655619 | Cooling Device Under Speed Warning (Lower critical, going high) | Yes |
| FQXTS655620 | Cooling Device Under Speed Warning (Lower non-recoverable, going low) | Yes |
| FQXTS655621 | Cooling Device Under Speed Warning (Lower non-recoverable, going high) | Yes |
| FQXTS655624 | Cooling Device Over Speed Warning (Upper critical, going low) | Yes |
| FQXTS655625 | Cooling Device Over Speed Warning (Upper critical, going high) | Yes |
| FQXTS655626 | Cooling Device Over Speed Warning (Upper non-recoverable, going low) | Yes |
| FQXTS655627 | Cooling Device Over Speed Warning (Upper non-recoverable, going high) | Yes |
| FQXTS65801 | Over-Temperature Warning (Upper critical, going high) | Yes |
| FQXTS65803 | Over-Temperature Warning (Upper non-recoverable, going high) | Yes |
| FQXTS67330 | Generic Critical Temperature Problem (Transition to Critical from less severe) | Yes |
| FQXTS814849 | Uncorrectable ECC or other uncorrectable memory error detected. | Yes |
| FQXTS852993 | Hard Disk Drive Fault LED is ON. | Yes |
| FQXTS880385 | Hard Disk Drive Fault | Yes |
| FQXTS880386 | Hard Disk Drive Predictive Failure | Yes |
| FQXTS880390 | Hard Disk Drive In Failed Array | Yes |
| FQXTS918529 | POST Memory Resize Failure Asserted | Yes |
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