Remote Control can connect to a server, but no video is available
Use this information to resolve the issue when you are connected to a server from a remote-control session, but the session displays the No video available message.
Ensure that the server is powered on and that the operating system is running a supported resolution and refresh rate.
The following table lists the supported resolutions and refresh rates.
| Resolution | Refresh rates |
|---|---|
| 640 x 480 | 60, 72, 75, and 85 Hz |
| 800 x 600 | 60, 72, 75, and 85 Hz |
| 1024 x 768 | 60, 72, 75, and 85 Hz |
| 1440 x 900 | 60 Hz |
| 1280 x 1024 | 60 and 75 Hz |
| 1680 x 1050 | 60 Hz |
| 1600 x 1200 | 60 and 75 Hz |
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