Use this information to troubleshoot issues when connecting
to a single device
- If the device that uses a stored credential is offline, verify
that the stored credential has not become expired or invalid. If it
has become expired or invalid, complete the following steps:
From the all devices page, select the device to be resolved.
Click .
Change the password for the stored credential or select another
stored credential to use for the managed device.
- Check the event log for any network events for the device, and
resolve those first. For more information about the event log, see Working with events.
- Ensure that the network hardware is functioning correctly for
the connection path to the device.
- Ensure that the correct switch and firewall ports are enabled
for the device. For information about required ports, see Port availability.
- Ensure that the device has a valid network configuration by logging
in to the device and verifying that the IP address is valid for the
network. You can also ping the device to test if it is visible on
the network.
- Attempt to log in directly to the device.