GET /service/tickets/{record_id}

Use this method to return information about a specific service ticket that was generated by a support service other than Call Home.

Note: For service tickets that were generated by Call Home, use GET /callhome/endPointsPMR/{record_uid}.

Authentication

Authentication with user name and password is required.

Request URL

GET https://{management_server_IP}/service/tickets/{record_id}

where {record_id} is the ID of the problem record. To obtain the problem-record ID, use GET /service/tickets.

Query parameters

None

Request body

None

Response codes

Code Description Comments
200 OK The request completed successfully.
500 Internal Server Error An internal error occurred. A descriptive error message is returned in the response body.

Response body

Attributes Type Description
creationDate Long Timestamp when the service ticket was created
deviceUUID String UUID of the device that generated service ticket
eventID String ID of the event that generated service ticket
eventSequenceID Integer Sequence ID of the event that generated the service ticket
lastUpdateDate Long Timestamp when the service ticket was updated last
machineModel String Model of the device that generated service ticket
machineType String Machine type of the device that generated service ticket
serialNumber String Serial number of the device that generated service ticket
status String Status of the service ticket. This can be one of the following values.
  • Processing

  • Answered

  • Cancelled

  • Closed

  • Created

  • Error

  • Initialized

  • Rejected

  • Submitted

  • Unknown

  • Waiting

ticketID String ID of the service ticket
ticketType String Support service that generated the service ticket. This can be one of the following values.
  • Cherwell

  • Service Now

The following example is returned if the request is successful.
{
   "creationDate": "1366146000000",
   "deviceUUID": "AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA",
   "eventID": "FQXHMSS1045M",
   "eventSequenceID": 120,
   "lastUpdateDate": "1366147000000",
   "machineModel": "AC1",
   "machineType": "7903",
   "serialNumber": "NANC009",
   "status": "active",
   "ticketID": "USE0DSBNWWS",
   "ticketType": "Service Now"
}