Creating new users

ServiceNow for Lenovo XClarity Administrator includes a set of default user accounts. You can create additional users as needed.

ServiceNow for Lenovo XClarity Administrator adds the following default accounts.

Attention: You must set the password for these users as soon as possible after you install ServiceNow for Lenovo XClarity Administrator. To change the password for the default users or any other user, complete the following steps.
  1. From the ServiceNow portal, on the left navigation panel, click Users Administration > Users, and then click Users.

    Note: You must be logged in to the ServiceNow portal using a user with Admin privileges.
  2. Type the user name whose password is to be set in the Search field.

  3. Enter the password, and click Update.

Procedure

To create a user with roles, complete these steps.

  1. From the ServiceNow portal, on the left navigation panel, type Users and click Users under the System Security category.
    Note: You must be logged in to the ServiceNow portal using a user with Admin privileges.


  2. Click New to create new user.


  3. Fill in the fields on the form, and click Submit to create a user.
  4. After the user is created, select the created user from the list to assign roles.
  5. In the Roles section at the bottom, click Edit.
  6. Type web_service_admin in the Search field, and click the appropriate arrow to move it under Roles List for a REST user only.

    Assign web_server_admin role to a user account through which the Lenovo XClarity Administrator can use to log in to that particular ServiceNow instance to push incidents into ServiceNow.

    Note: After assigning the “web_service_admin role to a user, the following roles are also assigned automatically to the user.
    • api_analytics_read

    • pa_viewer

    • rest_api_explorer

  7. Type x_188271_lenovo_xc.user in the Search field, and click the appropriate arrow to move it under Roles List for both a REST user and an end user.
  8. Type itil in the Search field, and click the appropriate arrow to move it under Roles List of an end user that is a member of a group that is notified of an incident when the incident is assigned.