Collecting service data for XClarity Orchestrator
You can manually collect service data for Lenovo XClarity Orchestrator and then save the information as an archive in tar.gz format to the local system. You can then send the service files to your preferred service provider to get assistance in resolving issues as they arise.
Before you begin
You must be a member of a user group to which the predefined Supervisor role is assigned.
Ensure that web browser does not block pop-ups for the XClarity Orchestrator website when downloading service data
Procedure
To collect service data for XClarity Orchestrator, complete the following steps.
- From the XClarity Orchestrator menu bar, click the Administration (
) > Service and Support, and then click Service Data in the left navigation to display the Management Service Data card.
- Click Save As to collect service data and save the archive to the local system.
A job is created to collect service data. You can monitor the progress of the job from the Monitoring (
) > Jobs card. If the job did not complete successfully, click the job link to display details about the job (see Monitoring jobs.)
After you finish
You can also perform these related actions.
- Manually open a service ticket for a specific device from the Service Tickets card on the device-specific Service page by clicking the Open service ticket icon (
) (see Manually opening a service ticket in the Lenovo Support Center). - Attach a service-data archive to a selected active service ticket from the Service Tickets card on the device-specific Service page by clicking the Attach service file icon (
). You can attach a file from XClarity Orchestrator or the local system.Note- You can attach a single archive file that is no more than 2 GB. The file name can be no longer than 200 characters. For information about creating service-data archives, see (see Collecting service data for devices.
- The service ticket must be in the Open, In Progress, or On Hold state. You cannot attach an archive to a service ticket that is in the Closed or Other state.
- You cannot attach an archive to a software service ticket that was opened for Lenovo XClarity Administrator.
- Save one or more selected service-data archives to the local system from the Management Service Data card.by clicking the Save icon (
). If multiple files are selected, the files are compressed into a single .tar.gz file before downloading. - Delete one or more selected service-data archives that are no longer needed from the Management Service Data card by clicking the Delete icon (
), or delete all archives by clicking the Delete All icon (
).