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Cannot setup an external LDAP client

Use this information to troubleshoot issues when setting up an external authentication server.

  • Ensure that the root distinguished name is correct.
  • If you are using preconfigured server addresses, ensure that the IP address and port number of the server are correct.
  • Ensure that the DNS configuration settings are correct.
  • If you are using DNS to discover servers, ensure that the domain name and forest name are correct.
  • Ensure that the client distinguished name and password are correct.

For information about setting up the external authentication server, see Setting up an external LDAP authentication server.