Drive failed

Important:
  • No data has been lost because the failed drive is either assigned to a volume group or disk pool that has no volumes, the drive is unassigned, or the drive is a standby hot spare.

  • One reason for the failure could be that the affected drive is not an authorized drive. Contact your Technical Support Engineer if you have any questions.

  • You can replace the failed drive while the storage array is receiving I/O.

  • Make sure the replacement drive has a capacity equal to or greater than the failed drive you will remove.

  • If your drive shelf contains drawers, then in rare instances the failure could be associated with another drawer component (such as an ATA translator). If completing the steps does not resolve your problem, then contact your Technical Support Engineer.

CAUTION:
Electrostatic discharge can damage sensitive components

Always use proper anti-static protection when handling components. Touching components without using a grounding wrist strap may damage equipment.

Recovery Steps

  1. Check the Component requiring service and the Location field in the Details area to determine if the failed drive is a standby hot spare drive.

    • If the drive is a standby hot spare drive, go to step 2.

    • If the drive is not a standby hot spare drive, go to step 3.

  2. Go to Hardware. Then, highlight the failed standby hot spare drive and select Unassign hot spare.

  3. Remove the drive. Its fault indicator light should be lit.

  4. Wait at least 30 seconds after removing a drive before inserting a new one.

  5. Insert a new drive. Its fault indicator light may be lit for a short time (one minute or less).

  6. If you want the newly inserted drive to be a hot spare drive, go to Hardware, highlight the drive and select Assign hot spare.

  7. Select Recheck to ensure the problem has been resolved.