Drive incompatible

A drive was physically replaced with a drive of the wrong type or a drive with a smaller capacity than the original.

Important: You can replace an incompatible drive while the storage array is receiving I/O.
Electrostatic discharge can damage sensitive components

Always use proper anti-static protection when handling components. Touching components without using a grounding wrist strap may damage the equipment.

Recovery Steps

  1. Contact your Technical Support Engineer to obtain a drive that matches the type and capacity of the original drive. Do not go to step 2 until you have received the correct drive.

  2. Remove the drive shown in the Details area.

  3. Wait at least 30 seconds, and then insert the new drive. Its fault indicator light may be lit for a short time (one minute or less).

  4. Select Recheck to ensure the problem has been resolved.