Skip to main content

Key management server connection failed

CAUTION
Possible loss of data accessibility

If this problem is not resolved before any of storage array's secured drives are power cycled, the drives will become locked and their data inaccessible until communication is restored between the storage array and the key management server.

CAUTION
Electrostatic discharge can damage sensitive components

Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.

Recovery Steps​

  1. Is the key management server address and port shown in the Details area correct?

    • If yes, continue to step 2.

    • If no, go to step 5.

  2. Is the addresses a domain name?

    • If yes, go to step 3.

    • If no, go to step 4.

  3. Check that both controllers' DNS configuration is correct and that the associated DNS servers are operational and reachable from the controller given your network configuration.

    1. Go to Hardware.

    2. Highlight one of the storage array's controllers.

    3. Select Configure DNS server and ensure that the controller has at least one valid DNS server configured and that the server is operational and reachable from the controller given your network configuration.

    4. Repeat steps b and c for the other controller.

    Are both controllers' DNS configuration correct and are the associated DNS servers operational and reachable from the controller given your network configuration?

    • If yes, go to step 4.

    • If no, fix the problem, and then go to step 6.

  4. Is the key Management server operational and reachable from the controller given your network configuration?

    • If yes, contact your Technical Support Engineer.

    • If no, fix the problem, and then go to step 6.

  5. Correct the key management server's address and/or port.

    1. Go to Settings > System.

    2. Select the View/Edit Management Server Settings link in the Security Key Management section and correct the key management server address and/or port.

  6. Perform a communication test between the storage array and key management server.

    1. Go to Settings > System.

    2. Select the Test Communication link in the Security Key Management section and test the connection between the storage array and the key management server.

    Did the communication test detect any problems?

    • If yes, fix the detected problem and then repeat step 6.

    • If no, go to step 7.

  7. Select Recheck to ensure the problem has been resolved.