Shelf unsupported

Important:
  • If all of your shelves are being detected as unsupported, you may have a problem with an NVSRAM configuration file or the wrong version of firmware. Contact your Technical Support Engineer instead of following the procedure below.

  • Refer to your hardware documentation or call your Technical Support Engineer for information on what type of shelves are supported in your storage array.

CAUTION:
Electrostatic discharge can damage sensitive components

Always use proper anti-static protection when handling components. Touching components without using a grounding wrist strap may damage equipment.

Recovery Steps

  1. Remove the unsupported shelves shown in the Details area.

  2. Select Recheck to ensure the problem has been resolved.