Unsupported drive tray

Your storage array contains one or more unsupported drive trays. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

CAUTION:
Electrostatic discharge can damage sensitive components. Always use proper antistatic protection when handling components. Touching components without using a proper ground may damage the equipment.
Important:
  • If all of your drive trays are being detected as unsupported, you may have a problem with an NVSRAM configuration file or the wrong version of firmware. Contact your Technical Support Representative instead of following the procedure below.

  • Refer to your hardware documentation or call your Technical Support Representative for information on what type of drive trays are supported in your storage array.

Recovery Steps

  1. Remove the unsupported drive trays (identified in the Details area).

  2. Click the Recheck button to rerun the Recovery Guru. The failure should no longer appear in the Summary area. If the failure appears again, contact your Technical Support Representative.