ThinkServer events that automatically notify Support

If Call Home is configured and enabled in XClarity Administrator, XClarity Administrator automatically opens a service ticket and sends service data for a specific managed device to Lenovo Support using Call Home when a serviceable event is received from that device. The following table lists the serviceable events that trigger Call Home for ThinkServer devices.

Table 1. Events that automatically notify Support
Event ID Message String Automatically Notify Support
FQXTS1011456 System Firmware Progress: BIOS POST code error Yes
FQXTS1011457 System Firmware Hang Yes
FQXTS1208066 Undetermined system hardware failure Yes
FQXTS131330 Under-Voltage Warning (Lower critical, going low) Yes
FQXTS131331 Under-Voltage Warning (Lower critical, going high) Yes
FQXTS131332 Under-Voltage Warning (Lower non-recoverable, going low) Yes
FQXTS131333 Under-Voltage Warning (Lower non-recoverable, going high) Yes
FQXTS131336 Over-Voltage Warning (Upper critical, going low) Yes
FQXTS131337 Over-Voltage Warning (Upper critical, going high) Yes
FQXTS131338 Over-Voltage Warning (Upper non-recoverable, going low) Yes
FQXTS131339 Over-Voltage Warning (Upper non-recoverable, going high) Yes
FQXTS131841 Generic Critical Voltage Problem (Transition to Critical from less severe) Yes
FQXTS132866 Generic Critical Voltage Problem (Transition to Critical from less severe) Yes
FQXTS132869 Generic Voltage Warning (Transition to Non-Recoverable) Yes
FQXTS196866 Under-Current Warning (Lower critical, going low) Yes
FQXTS196867 Under-Current Warning (Lower critical, going high) Yes
FQXTS196868 Under-Current Warning (Lower non-recoverable, going low) Yes
FQXTS196869 Under-Current Warning (Lower non-recoverable, going high) Yes
FQXTS196872 Over-Current Warning (Upper critical, going low) Yes
FQXTS196873 Over-Current Warning (Upper critical, going high) Yes
FQXTS196874 Over-Current Warning (Upper non-recoverable, going low) Yes
FQXTS196875 Over-Current Warning (Upper non-recoverable, going high) Yes
FQXTS262402 Fan Under Speed Warning (Lower critical, going low) Yes
FQXTS262403 Fan Under Speed Warning (Lower critical, going high) Yes
FQXTS262404 Fan Under Speed Warning (Lower non-recoverable, going low) Yes
FQXTS262405 Fan Under Speed Warning (Lower non-recoverable, going high) Yes
FQXTS262408 Fan Over Speed Warning (Upper critical, going low) Yes
FQXTS262409 Fan Over Speed Warning (Upper critical, going high) Yes
FQXTS262410 Fan Over Speed Warning (Upper non-recoverable, going low) Yes
FQXTS262411 Fan Over Speed Warning (Upper non-recoverable, going high) Yes
FQXTS2715393 Battery Failed Yes
FQXTS459521 Uncorrectable processor error detected Yes
FQXTS487168 Processor Internal Error Yes
FQXTS487169 Processor Thermal Trip (Over Temperature Shutdown) Yes
FQXTS487170 Processor Fault Resilient Booting (FRB) 1 / Processor BIST (Built In Self Test) Failure Yes
FQXTS487173 Processor Configuration Error Yes
FQXTS552705 Power Supply failure detected Yes
FQXTS655618 Cooling Device Under Speed Warning (Lower critical, going low) Yes
FQXTS655619 Cooling Device Under Speed Warning (Lower critical, going high) Yes
FQXTS655620 Cooling Device Under Speed Warning (Lower non-recoverable, going low) Yes
FQXTS655621 Cooling Device Under Speed Warning (Lower non-recoverable, going high) Yes
FQXTS655624 Cooling Device Over Speed Warning (Upper critical, going low) Yes
FQXTS655625 Cooling Device Over Speed Warning (Upper critical, going high) Yes
FQXTS655626 Cooling Device Over Speed Warning (Upper non-recoverable, going low) Yes
FQXTS655627 Cooling Device Over Speed Warning (Upper non-recoverable, going high) Yes
FQXTS65801 Over-Temperature Warning (Upper critical, going high) Yes
FQXTS65803 Over-Temperature Warning (Upper non-recoverable, going high) Yes
FQXTS67330 Generic Critical Temperature Problem (Transition to Critical from less severe) Yes
FQXTS814849 Uncorrectable ECC or other uncorrectable memory error detected. Yes
FQXTS852993 Hard Disk Drive Fault LED is ON. Yes
FQXTS880385 Hard Disk Drive Fault Yes
FQXTS880386 Hard Disk Drive Predictive Failure Yes
FQXTS880390 Hard Disk Drive In Failed Array Yes
FQXTS918529 POST Memory Resize Failure Asserted Yes