Use this information to troubleshoot when you attempt to
mount a drive or image by using remote media, but the drive or image
cannot be mounted.
Complete the following steps to resolve the issue.
- Stop and restart the remote-control session.
- Set the debug mode to "Full" for the remote-control session.
You can set the debug mode from Preferences on the General page. When you set debug mode to "Full", the remote-control
session generates diagnostic log files. For more information about
the debug mode, Setting remote-control preferences.
- Contact Lenovo Support and
provide the log files. For more information about sending diagnostic
data to Lenovo Support, see Working with service and support.