Use this information when you attempt to start the remote-control
session from the Lenovo XClarity Administrator web interface or from the shortcut on your system, but
it does not start.
To resolve the issue, complete the following steps.
- Ensure that the server to which you are connecting is managed
by XClarity Administrator. and is in the
Online
or Normal
state. For
more information about server status, see Viewing the status of a managed server.
- Ensure that pop-up dialogs are not disabled in your web browser
for the session.
- Ensure that your web browser has accepted security certificates
from XClarity Administrator. Typically, you are prompted to accept the certificate
the first time that you access XClarity Administrator from your browser.
From the Remote Control window, click , and wait for one
minute. Then, open the remote control session again.
- Ensure that you are using the supported JRE to start the application.
- In Internet Explorer, click . Ensure that the correct JRE is selected (JRE version
7.0, update 18 or later).
- In Firefox, click . Ensure that Java Web Start Launcher is associated
with the JNLP content type.
Note: Ensure that the Use SSL 2.0 compatible ClientHello
format option is not selected in the in Java Control
Panel.
If you are starting the application from the shortcut
on your desktop, ensure that your local system has connectivity to XClarity Administrator. The application validates your user ID with the XClarity Administrator authentication server.
- Clear the Java Web Start cache on the local system. To clear the
Java Web Start cache on a system that is running a Windows operating
system, run the command javaws -uninstall. This
can also be done from the Windows Control Panel in the JAVA menu.
Remote control requires that a Features on Demand key for ThinkServer System Manager Premium Upgrade is
installed on ThinkServer servers. For more information about FoD keys
that are installed on your servers, see Viewing Features on Demand keys .