Remote Control can connect to a server, but no video is available

Use this information to resolve the issue when you are connected to a server from a remote-control session, but the session displays the No video available message.

Ensure that the server is powered on and that the operating system is running a supported resolution and refresh rate.

The following table lists the supported resolutions and refresh rates.
Table 1. Supported resolutions and refresh rates
Resolution Refresh rates
640 x 480 60, 72, 75, and 85 Hz
800 x 600 60, 72, 75, and 85 Hz
1024 x 768 60, 72, 75, and 85 Hz
1440 x 900 60 Hz
1280 x 1024 60 and 75 Hz
1680 x 1050 60 Hz
1600 x 1200 60 and 75 Hz