State of server in remote-control session does not match state in the Lenovo XClarity Administrator

Use this information to troubleshoot when the state of a managed server in a remote-control session does not match the state of the managed server in Lenovo XClarity Administrator.

Complete the following steps to resolve this issue.
  1. Ensure that the server is being managed by XClarity Administrator by clicking Hardware > Servers from the XClarity Administrator menu bar.
  2. Synchronize the inventory by clicking the General tab on the remote-control Preference menu and then clicking Synchronize with management server. For more information about remote-control preferences, see Setting remote-control preferences.