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Attaching a service file to an open service ticket

You can attach service-data files for a specific device to an open service ticket in the Lenovo Support Center.

Before you begin

Attention
You must accept the Lenovo Privacy Statement before you can transfer data to Lenovo Support.

About this task

You can attach additional files to an open service ticket, such as current service-data archives, screen captures, and video clips.

Procedure

Complete the following steps to add a service file to an open service ticket.

  • From the Device Service Data page:

    1. From the Lenovo XClarity Administrator menu bar, click Administration > Service and Support. The Service and Support page is displayed.

    2. Click Endpoint Service Data in the left navigation to display the Endpoint Service Data page.

    3. Select a service file that you want to attach to a service ticket.

    4. Click the Actions > Attach to Service Ticket, and then select the service ticket to which you want to attach the service file.

    5. Click Associate to attach the file to the service ticket and send to Lenovo Support.

  • From the Service Ticket Status tab:

    1. From the XClarity Administrator menu bar, click Administration > Service and Support. The Service and Support page is displayed.

    2. Click Service Ticket Status in the left navigation to display the Service Ticket Status page.

    3. Select the service ticket.

    4. Click the Attach Service File, and then select the service file that you want to attach to the service ticket and send to Lenovo Support.