Defining the support contacts for specific devices

Specifying support-contact information that is unique for one or more specific devices is valuable in cases where devices are administered by multiple users.

About this task

If support-contact information is defined for a device, the device-specific information is included in the problem records that are opened automatically by Call Home for that device. If device-specific information is not defined, then the general contact information for Lenovo XClarity Administrator that is defined on the Service Forwarders page or Call Home Configuration page is included instead.


Complete the following steps to define the support-contact and location information for a specific device.

  1. From the XClarity Administrator menu bar, click Administration > Service and Support. The Service and Support page is displayed.
  2. Click Endpoint Actions in the left navigation to display the Endpoint Actions page
  3. Select one or more devices, and click the Create Contact Profile icon (Create icon) to display the Create Contact Profile dialog.
  4. Fill in the required fields, and then click Save.

After you finish

After you define contact information for a device, you can modify or delete the contact information by selecting the device and clicking the Edit Contact Profile icon (Edit icon) or the Delete Contact Profile icon (Delete icon).

Note: If a contact profile does not exist for the selected device, the Create Contact Profile dialog is displayed when you attempt to edit the profile.