If Lenovo XClarity Administrator becomes unresponsive and cannot be recovered, you can
collect and download service data and logs for that XClarity Administrator instance. Service data and logs are downloaded as a service
file in tar.gz format to your local system
Before you begin
The
XClarity Administrator web interface works with the following web browsers.
Chrome™ 48.0 or later (55.0 or above for Remote Console)
Firefox® ESR 38.6.0 or later
Microsoft® Internet Explorer® 11
Microsoft Edge
Safari® 9.0.2 or later (IOS7 or later and OS X)
Ensure that you log in to the web interface
from a system that has network connectivity to system on which XClarity Administrator is installed.
Procedure
To collect and download service data or logs for an unresponsive XClarity Administrator instance, complete the following steps.
- Point your browser to the IP address of the XClarity Administrator virtual machine using the following URL.
https://<IP_address>/backupffdc
For example:
https://192.0.2.0/backupffdc
- Specify the service-recovery password in the passKey field.
This is the password that you specified when you initially
setup XClarity Administrator or changed the password on the Service Recovery
Password tab on the Service and Support page (see Changing the service-recovery password).
- Select the types of files that you want to collected.
- Click Collect, and then use your
web browser functions to save the file to your local system. The service
data or log files are compressed into a single .tar.gz file before
sending.