Sending periodic data to Lenovo

About this task

You can collect and send the following types of data to Lenovo.

• Usage data

  By analyzing usage data from multiple users, Lenovo can learn more about how XClarity Administrator is being used. This allows Lenovo to know the functions that are used the most and to identify problems that are occurring on the XClarity Administrator instances. This data can be then used to make future investment decisions on product enhancements that better meet your needs, to fix problems in future releases, and to improve product quality.

  When you agree to send usage data to Lenovo, the following data is collected and sent on a weekly basis. This data is anonymous. No private data (including serial numbers, UUIDs, host names, IP addresses, and user names) is collected or sent to Lenovo.

  • Log of actions that were performed

  • List of events that were raised, and the timestamp when they were raised

  • List of audit events that raised, and the timestamp when they were raised

  • List of jobs that were run, and success or failure information for each job

  • XClarity Administrator metrics, including memory usage, processor usage, and disk space

  • Limited inventory data about all managed devices

• Hardware data

  By analyzing hardware data from multiple users, Lenovo can learn about hardware changes that regularly occur. This data can then be used to improve predictive analytics and to enhance your service and support experience by stocking parts in the right geographies.

  When you agree to send hardware data to Lenovo, the following data is collected and sent on a periodic basis. This data is not anonymous. Hardware data includes attributes, such as UUIDs and serial numbers. It does not include IP addresses or hostnames.

  • Daily hardware data. The following data is included for each inventory change.

    • Inventory-change event (FQXHMDM0001I)

    • Changes to inventory data for the device that is associated with that event

  • Weekly hardware data. Inventory data is included for all managed devices.

When data is sent to Lenovo, it is transmitted from the XClarity Administrator instance to the Lenovo Upload Facility using HTTPS. REST APIs are called over this HTTPS connection to send the data. A certificate that is pre-loaded on XClarity Administrator is used for authentication. If an XClarity Administrator instance does not have direct access to the Internet, and there is a proxy configured in XClarity Administrator, the data is transmitted through that proxy.

The data is then moved to the Lenovo Customer Care repository, where it is stored for up to 5 years. This repository is a secure location that is also used when debug data is sent to Lenovo to troubleshoot problems. It is used by most Lenovo server, storage, and switch products.

From the Lenovo Customer Care repository, queries are run on all hardware and usage data, and graphs are made available to the Lenovo product team for analysis.