Transferring service files to Lenovo Support

If you are working with Lenovo Support to resolve an issue, you can manually transfer service files directly to your Lenovo Support representative using the Lenovo Upload Facility.

Before you begin

Attention: You must accept the Lenovo Privacy Statement before you can transfer data to Lenovo Support.


Complete the following steps to transfer service files directly to Lenovo Support.

  1. Configure the Lenovo Upload Facility.
    1. From the Lenovo XClarity Administrator menu bar, click Administration > Service and Support. The Service and Support page is displayed.
    2. Click Lenovo Upload Facility in the left navigation.
    3. Enter an email address.
    4. Click Apply.
  2. Click Management Server Files or Endpoint Service Data in the left navigation, depending on the logs that you need to send.
  3. Select one or more service files that you want to send to Lenovo Support, and click the Lenovo Upload Selected icon (Download updates icon). The Lenovo Upload Information dialog is displayed.
  4. Optionally enter a case number.
  5. Click OK to transfer the service files.