If you are working with Lenovo Support to resolve an issue,
you can manually transfer service files directly to your Lenovo Support
representative using the Lenovo Upload Facility.
Procedure
Complete the following steps to transfer service files directly to
Lenovo Support.
- Configure the Lenovo Upload Facility.
- From the Lenovo XClarity Administrator menu bar, click . The Service and Support page is displayed.
- Click Lenovo Upload Facility in
the left navigation.
- Enter an email address.
- Click Apply.
- Click Management Server Files or Endpoint Service Data in the left navigation, depending
on the logs that you need to send.
- Select one or more service files that you want to send
to Lenovo Support, and click the Lenovo Upload Selected icon (). The Lenovo Upload Information dialog is displayed.
- Optionally enter a case number.
- Click OK to transfer the service
files.