Cannot log in to Lenovo XClarity Administrator

Use this information to troubleshoot issues when logging in to Lenovo XClarity Administrator.

  1. Ensure that the password is correct and that the Caps Lock and Number Lock keys are not on.
  2. Ensure that the user account is not locked. If it is locked, have a supervisor unlock the user account (see Unlocking a user).
  3. Ensure that the user account is not disabled. If it is disabled, have a supervisor enable the user account (see Enabling or disabling a user).
  4. If you are using an external authentication server:
    1. Ensure that correct role groups are configured in XClarity Administrator. For information about role groups, see Creating a custom role group.
    2. Ensure that the user accounts are defined as members of one of those role groups on the external authentication server.
    3. If you changed the password for the client account that is used to bind XClarity Administrator to the external authentication server, ensure that you also updated the new password in the XClarity Administrator web interface:
      1. Log in to XClarity Administrator using the client name and password that is currently defined in XClarity Administrator (see Setting up an external LDAP authentication server).
      2. From the XClarity Administrator menu bar, click Administration > Security.
      3. Click LDAP Client under the Users and Groups section to display the LDAP Client Settings dialog.
      4. Update the password in the Client password field, and click Apply.

      If the client account is locked out due to too many failed login attempts after the password was changed in external authentication server, either unlock the account directly in the external authentication server or wait for the lockout period to expire before trying to change the password in XClarity Administrator.

    4. If password for the client account that is used to bind XClarity Administrator to the external authentication server has expired, perform the following steps to unlock the account and change the password in XClarity Administrator.
      1. Unlock the client account and then change the client password in the external authentication server.
      2. Log in to XClarity Administrator using the client name and password that is currently defined in XClarity Administrator (see Setting up an external LDAP authentication server).
      3. From the XClarity Administrator menu bar, click Administration > Security.
      4. Click LDAP Client under the Users and Groups section to display the LDAP Client Settings dialog.
      5. Update the password in the Client password field, and click Apply.
  5. If the host operating system was shut down unexpectedly, and you are now getting an authentication error, restore XClarity Administrator from the last backup. For information about backing up and restoring XClarity Administrator, see Backing up and restoring system data and settings.