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Cannot connect to the Lenovo Support website to download device-driver updates

Use this information to troubleshoot issues when downloading UpdateXpress System Packs (UXSPs) and device drivers from the Lenovo Support website.

  • Ensure that the Lenovo XClarity Administrator appliance port (eth0 or eth1) that is configured for management has internet access. For more information about network considerations, see Network considerations.

  • Ensure that all required ports and Internet addresses are available before you attempt to update device drivers on a managed server. For more information about ports, see Port availability and Firewalls and proxy servers.