Events are not forwarded
Use this information to troubleshoot issues when forwarding events.
- If a schedule is created for the event forwarder, only events that occur during the scheduled time slot are forwarded. Ensure that the scheduled time has not elapsed.
- For email-based web services:
If a secure connection type is selected for the event forwarder, Lenovo XClarity Administrator attempts to download and import the SMTP server certificate to its truststore. You are asked to accept adding this certificate to the truststore. If this fails, the connection to the SMTP server is not possible.
To resolve this issue, manually import the certificate into the XClarity Administrator truststore by clicking , and the Create icon (
).Verify whether your SMTP server accept only emails that have been sent by a registered user. If this is the case, the default sender address (LXCA.<source_identifier>@<smtp_host>) will be rejected. To resolve his issue, specify at least a domain name in the From address field in the event forwarder.
If you are using OAUTH2 authentication, ensure that the security token has not expired. If it has expired, use the oauth2.py Python script and the refresh token to generate a new security token. Then, update the event forwarder in XClarity Administrator with the new security token. For more information, see Setting up event forwarding to a Gmail SMTP service.