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Installing full-function enablement licenses using the Features on Demand web portal

If XClarity Administrator does not have access to the Internet, you can redeem and retrieve licenses for existing authorization codes using the Features on Demand web portal from another system that has network access to the XClarity Administrator. You can then use the XClarity Administrator web interface to import and install the redeemed licenses.

Procedure

To install Lenovo XClarity Pro licenses in the management server, complete the following steps.

  1. Purchase a Lenovo XClarity Pro license for each managed device.

    Contact your Lenovo representative or authorized Business Partner to purchase Lenovo XClarity Pro licenses based on the functions that you want to enable and the number of devices that you want to manage. After purchasing licenses, an authorization code is sent to you in an electronic proof of entitlement email. The authorization code is a 22-character alphanumeric string, which you need to redeem and install the licenses. If you do not receive the email and you purchased licenses through a Business Partner, contact your Business Partner to request the authorization code.

    You can also retrieve your authorization codes from the Features on Demand web portal by clicking Retrieve authorization code.

  2. Redeem all or a subset of licenses using the authorization code. When licenses are redeemed, a license-activation key file is generated.
    1. Open the Features on Demand web portal from a web browser, and log in to the portal using your email address as your user ID.

    2. Click Request activation key.

    3. Select Input a Single Authorization Code.

    4. Enter the 22-character authorization code, and click Continue.

    5. Enter your Lenovo customer number in the Lenovo Customer Number field.

    6. Enter the number of licenses that you want to redeem in the Redeem Quantity field, and then click Continue.

      To redeem all the available licenses in this authorization code, match the number in Available licenses field.

      If you redeem a subset of available licenses, you can redeem the remaining licenses in another license-activation key using the same authorization code.

      Tip
      Each XClarity Administrator supports up to 1,000 managed devices. Therefore, a single license-activation key that you install in an XClarity Administrator instance should not have more than 1,000 licenses.
    7. Follow the prompts to enter product details and contact information, and click Continue to generate the license-activation key.

    8. Optionally specify additional recipients to receive the license-activation keys.

    9. Click Submit to send the license-activation keys.

      The person assigned to the purchase order and the additional recipients will receive an email with the license-activation key. The key is a file in .KEY format.

      Note
      You can also download license-activation keys (individually or in batch) from the Features on Demand web portal by clicking Retrieve History and using your Lenovo customer number to find your of license-activation keys, and then download all or a subset of keys. Then, click Email to email the keys to you, or click Download to download the keys to your local system.
  3. Import and install the licenses in XClarity Administrator.
    1. From the XClarity Administrator menu bar, click Administration > Licenses to display the License Management page.

    2. Click the Import and Apply icon (Import icon) to install the licenses.

    3. Click Browse to select the license-activation key file for the licenses that you want to install.

      Tip
      To import multiple license-activation key, compress the .KEY files into a ZIP file, and select the ZIP file for import.
    4. Click Accept License to import and apply the licenses.

      When the installation is complete, the license-activation key is listed in the table with the number of installed licenses and the activation period (start and expiration dates).

After you finish

You can perform the following actions from the Licenses page.
  • Download one or more specific license-activation keys to the local system by clicking the Export icon (Export icon).

    Note
    When you export multiple license-activation keys, the files are downloaded as a single ZIP file.
  • Delete a specific license-activation keys by clicking the Delete icon (Delete icon).

  • Configure the license-warning period by clicking the Edit button at the top of the page. The license-warning period is the number of days before licenses expire when XClarity Administrator triggers a warning.

Getting help
  • If you have issues and you used a Business Partner, contact your Business Partner to verify the transaction and entitlement.

  • If you did not receive your electronic proof of entitlement, authorization codes, or activation keys, or if they were sent to wrong person, contact one of the regional representatives, based on your geography.

  • If information about my entitlement is not correct, contact Lenovo Support at SW_override@lenovo.com and include the following information:

    • Order number

    • Your contact information, including email address.

    • Your physical address

    • Changes that you want made

  • If you have issues or questions about downloading the license, contact Lenovo Support at -eSupport_-_Ops@lenovo.com.