DELETE /callhome/endPointsPMR

Use the DELETE method to delete one or more service tickets that were generated by Call Home.

For service tickets that were generated by a support service other than Call Home, use DELETE /service/tickets/<record_id_list>.


Authentication with user name and password is required.

Request URL

DELETE https://<management_server_IP>/callhome/endPointsPMR

Query parameters

Parameters Required / Optional Description
list=<problem_record_UID> Required UID of one or more service tickets to be deleted, separated by a comma

To obtain a list of problem-record UIDs, use the GET /callhome/endPointsPMR method.

The following example deletes a list of service tickets.

Request body


Response codes

Code Description
200 OK. A descriptive message is returned in the response body.
400 Bad request. An invalid query parameter was specified.
500 Internal server error. An error occurred when attempting to delete the PMRs.

Response body

Attributes Type Description
result String Results of the request. This can be one of the following values.
  • success. The request completed successfully.
  • failed. The request failed. A descriptive error message was returned.
  • warning. The request completed with a warning. A descriptive error message was returned.
messages Array of objects Information about one or more messages
  id String Message identifier of a returned message
  text String Message text associated with the message identifier
  explanation String Additional information to clarify the reason for the message
  recovery Array of objects Recovery information
    text String User actions that can be taken to recover from the event
    URL String Link to the help system for more information, if available

Response example

The following example is returned if the request was successful.
   "result": "success",
   "messages": [{
      "explanation": "",
      "id": "FQXHMSS1064I",
      "recovery": {
         "text": "",
         "url": ""
      "text": "The specified service tickets have successfully been deleted."