GET /callhome/endPointsPMR/<record_uid>

Use GET to retrieve information about a specific service ticket that were generated by Call Home.

For service tickets that were generated by a support service other than Call Home, use GET /service/tickets/<record_id>.

Authentication

Authentication with user name and password is required.

Request URL

GET https://<management_server_IP>/callhome/endPointsPMR/<record_uid>

where <record_uid> is the UID of the service ticket to be retrieved. To obtain the service ticket UID, use the GET /callhome/endPointsPMR method.

Query parameters

None

Request body

None

Response codes

Code Description
200 OK
500 Internal server error

Response body

Attributes Type Description
componentID String Component ID of the service ticket
eventID String ID of the event that generated service ticket
id String ID of the service ticket
lastUpdate String Timestamp of the last update to the service ticket
sourceID String Source ID of the generated event
state String Current state of the service ticket. This can be one of the following values.
  • Processing

  • Answered

  • Cancelled

  • Closed

  • Created

  • Error

  • Initialized

  • Rejected

  • Submitted

  • Unknown

  • Waiting

type String Type of the service ticket. This can be one of the following values.
  • Normal
  • Test
uid String UID of the service ticket
uri String URL where the service ticket can be accessed from the Internet

Response example

[{
    "eventID": "FQXHMSS1045I",
    "componentID": "",
    "id": "1",
    "lastUpdate": "2015-03-03T12:56:37Z",
    "sourceID": "FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF",
    "state": "Processing",
    "type": "Test",
    "uid": "USE0DSBNWWS",
    "uri": "https://www.lenovo.com:443/services/projects/ecc/iepd/services/ProblemReport
            ?vSessionId=PS12015030311213279042"
}]