Troubleshooting
Use this section to troubleshoot and resolve problems with Lenovo XClarity Integrator for VMware vCenter.
- The firmware and driver addon list is not displayed
When creating an image for a cluster by using vSphere Lifecycle Manager, if Lenovo XClarity Integrator is selected as the hardware support manager, and the proxy is enabled in vCenter but not configured to allow the connection from vCenter to LXCI (protocol HTTPS, port 443), the firmware and driver addon list might not be displayed. - BMC Discovery failure
If the BMC Discovery list does not display correctly, the BMC discovery process has failed. - The chassis map, firmware update, or configuration pattern page is not displayed
The chassis map, firmware update, or configuration pattern page might not be displayed. - Lenovo XClarity Integartor is not displayed on the vSphere Client after installation
After installing Lenovo XClarity Integrator and registering it with vCenter successfully, vSphere Client might fail to download and deploy the Lenovo XClarity Integrator plug-in. In this case, Lenovo XClarity Integrator is not displayed on the vSphere Client. - Data displayed on Lenovo XClarity Integrator is not up to date when Lenovo XClarity Integrator is opened on Internet Explorer 11 or later versions
The cache mechanism of the Internet Explorer might impact the use of Lenovo XClarity Integrator. Users should set the Internet options once using Internet Explorer 11 or later versions to visit the Lenovo XClarity Integrator Web page. - Hardware events of a host are lost when this host is managed by two vCenter clients
One host can be managed by only one vCenter client. If a host is added to a new vCenter client without removing from the original vCenter, hardware events of this host will not be received by the LXCI on the original vCenter client.
Give feedback