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Menu items, toolbar icons, and buttons are disabled

Use this information to troubleshoot issues when are menu items, toolbar icons, and buttons disabled (greyed out).

  • Ensure that user account is a member of the user group that is assigned correct role..

    A role is used to limit the actions that users can perform. The role that is assigned to each user group determines the actions that are available to each user that is a member of that user group. Each Lenovo XClarity Orchestrator user must be a member of at least one user group. For information about roles and privileges, see Controlling access to functions.

    For more information, contact your system administrator.

  • Ensure that the required number of active licenses is installed in XClarity Orchestrator.

    If the number of active licenses is less than the number of managed devices that support Lenovo XClarity Administrator advanced functions (for example, if licenses expire or if managing additional devices exceeds the total number of active licenses), you have a grace period of 90 days to install appropriate licenses. If the grace period expires and appropriate licenses are not installed, functions are disabled depending on the license.

    To continue using XClarity Orchestrator functions, you must install appropriate licenses. For more information about installing licenses, see Applying XClarity Orchestrator licenses.