Troubleshooting remote-control issues
Use this information to solve problems that might occur when you use the remote-control function.
- Remote-control session does not start
Use this information when you attempt to start the remote-control session from the Lenovo XClarity Orchestrator web interface or from the shortcut on your system, but it does not start. - Cannot connect to a server
Use this information to resolve the issue when you cannot establish a remote-control session with a server. - Cannot connect to a server in single-user mode
Use this information to resolve the issue when you cannot connect to a server in single-user mode. - Remote Control can connect to a server, but no video is available
Use this information to resolve the issue when you are connected to a server from a remote-control session, but the session displays the No video available message. - A server does not appear in the list for adding a new session
Use this information to resolve the issue when a server does not appear in the list for adding a new session, or a server no longer appears in the thumbnail area. - State of server in remote-control session does not match state in the XClarity Orchestrator
Use this information to troubleshoot when the state of a managed server in a remote-control session does not match the state of the managed server in Lenovo XClarity Orchestrator. - A drive or image cannot be mounted to a server
Use this information to troubleshoot when you attempt to mount a drive or image by using remote media, but the drive or image cannot be mounted. - Storage media option is not shown in the list of remote media devices available for mounting
Use this information to troubleshoot when the storage-media option is not shown in the list of remote-media devices that are available for mounting. - Power operation cannot be performed
Use this information to troubleshoot issues when you attempt to perform a power operation on a managed server within a remote-control session and it cannot be performed.
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